Legal
Complaints Procedure
How to raise a complaint with Nexora Markets and what happens after you submit it.
Step 1 — Raise a ticket
Sign in and open a ticket under Support with the category set to Complaint. Include your account reference, the dates involved and what outcome you are seeking.
Step 2 — Acknowledgement
Your complaint is logged with a unique reference and its full history is retained, including every status change and reply.
Step 3 — Investigation
The complaint is reviewed against account records, transaction history and audit logs. You may be asked for further information.
Step 4 — Outcome
You receive a written outcome in the ticket thread explaining the decision and the reasoning behind it.
Escalation
Escalation routes to an external body depend on the operator's regulatory status. Because no regulatory information is configured in this platform, no external escalation body is named here.
Open a Nexora account
Register, complete verification and set up a trading account in the client portal.