Support
Frequently asked questions
Answers to the questions clients ask most often about accounts, funding and verification.
How do I open an account?
Register with your email, verify the address, complete your personal information and submit identity verification. Once verification is approved you can create a trading account.
Why does verification need documents?
Identity and address verification is a standard requirement for financial account opening. Documents are stored in private storage and are visible only to you and authorised reviewers.
When can I trade?
After your trading account is provisioned on a connected MT5 server and funded. While no MT5 connection is configured, accounts stay in a pending provisioning state and this is shown clearly in the portal.
How long do withdrawals take?
Processing time depends on the payment method and is shown against each configured method. Requests are reviewed before processing.
Is my money held in the trading account?
Funds sit in your Nexora Wallet and are transferred to and from trading accounts. Wallet and trading balances are shown separately in the portal.
Open a Nexora account
Register, complete verification and set up a trading account in the client portal.